The Rest of the Story

In my previous post, I ended with overcharging a customer about $4400, around that amount anyhow. Of course, she was a new customer so I was extrememly worried that she thought this was malicious, so I emailed her like crazy, and found her phone number on the internet, then called her like crazy.
When I finally connected with her, she was so kind and gracious. Amazing!

But here is the rest of the story.....
It was bad timing for the overcharge on her credit card, since she was heading to Washington D.C. for a week of fun. Bad timing for her as well, since it was the week of the federal government shutdown.
She called her senator about visiting the White House, but of course that was shut down as well. Several days into her trip, she received a phone call from her senator, Sam Farr I think it was ( oh those brain cells) who offered her and her friend a private tour of the White House.
She said it was incredible, a small group of people with the Senator, and something very few people have ever experienced. No other tourists were around, so they got to see much more, unobstructed on their almost private tour.
I really thought Sam Farr needed a shout out for this. What a memory! A much better memory for her than a $4400 overcharge on a credit car!!