Monday, September 19, 2011

I Love My Job I Hate My Job

Credit card processing can be a nightmare.They charge a fortune, and I never know how much any one charge will cost me.
I changed companies this year to Total Merchant Services. They gave me the cute little machine that spits out a receipt with my business name, total, etc. on it, just like a major retailer. Boy have I paid for these cute little receipts.
Now it seems that they are not very competent either. I have spent hours on the phone after learning I had two chargebacks ( customers who disputed their credit card charge because they didn't remember who I was) that the company never informed me of. Why? Because they didn't give their processor my correct address. So not only did they jerk almost $800 out of my account, they have wasted hours of my time, and of course made me go completely insane.
Thankfully, I have been able to contact both of these customers. One apologized for not recognizing my business name, but it really wasn't her fault. I have yet to talk to the other customer.
So Total Merchant Services screwed up. I wonder if they will have the gall to charge me double interest? Stay tuned. Or read about it somewhere on the Internet. My new hobby will be letting the world know of their incompetence.

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About Me

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Calaveras County, California, United States
I love the stones and pearls, and the magic that happens when I combine them, and then again combined with the glass I make. You can find me at an Art show somewhere in Northern California most weekends during the spring and summer. Email me at if you like.